CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Send us an email at castleboundcolas@gmail.com
FAQ
What is your turnaround time?
Our processing time for in stock items is approximately 4 weeks (not including shipping time), timing may vary throughout the year up to 5-6 weeks. Our turnaround time for Pre-order items is approximately 4-6 months (this is our best guess & dates cannot be guaranteed until we have the fabric in hand).
Generally our fabrics arrive slightly before the stated arrival dates for Pre-orders, but please note that things can happen and fabric can unfortunately get delayed at times.
We will always keep you updated on your order. We will post when the fabric arrives and message you a picture of the item & your tracking number when it ships.
What are your delivery options?
We offer free USPS First Class & 2-3 day Priority Mail shipping for our USA orders (mail option will be decided based on item style/quantity). We can ship to your resort if requested. If you need 1 day shipping, buyer pays additional cost. Message us for international orders. If there is an issue with USPS please reach out to them and then contact us.
Do you offer returns and exchanges?
We do not accept returns, exchanges, or cancellations but if there is a problem with your item, contact us within 5 days of receiving your order. If your item does not fit please contact us and we will do our best to remedy it, buyer will pay return shipping. All items are handmade with love.
How do I order?
Check out our fabrics and size chart. Place your order. Within 24-48 hours, we will contact you for your payment information. We use Venmo, Zelle, CashApp, and PayPal.
How do I wash my items?
We recommend that you always wash your items in cold water and air dry-do not put in the dryer. Use a color catcher in the washing machine for the first 1-2 washes for color safety.
How come I can't pay on your site?
Due to the limited availability of some of our fabrics if multiple people order at the same time it becomes first come, first served. We just want to make sure before we accept payment that we have enough of the fabric in stock. Once we receive your order we will email you for payment. Please reply within 48 hours or your order is subject to cancellation.
What size do you wear?
We wear a size small and we are 5'5". We wear a 34B and 28" waist, 39.5-41" hips. The fabric is very stretchy. Extra length on certain items can be added for an additional fee.